Welcome to GraspLet Limited! Your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, purchase our products, or access our IoT services.

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By using our website or services, you agree to the terms of this policy.

 

1. Who We Are

We are GraspLet Limited, a UK-based technology company that provides global multi-network IoT SIMs and related services. We work with a range of carrier partners and technology providers to deliver seamless coverage across supported countries and networks.

 

2. What Information We Collect

We collect two main types of information:

a. Personal Information

When you sign up, top up, purchase a SIM or plan, or contact us, we may collect:

• Name

• Email address

• Postal/billing address

• Phone number

• Payment information (processed securely)

• Account activity details

b. Technical & Usage Data

We may collect:

• IP address

• Device/browser type

• Usage logs and preferences

• Interactions with our site and services

c. Cookies

We use cookies and similar technologies to personalise your experience and understand how our website is used. You can manage cookie preferences via your browser settings.

 

3. How We Use Your Information

We use your data to:

• Provide, manage, and improve our services

• Fulfil purchases, manage accounts, and deliver orders

• Troubleshoot issues and offer customer support

• Analyse usage trends to improve functionality

• Send service-related and promotional communications

• Meet legal obligations and prevent fraud

 

4. Marketing Communications

From time to time, we may send you promotional emails designed to add value — such as:

• Bonus data for submitting feedback

• Special offers and plan deals

• Helpful usage tips

• Product or service updates

You can opt out at any time:

• By replying to the email with “unsubscribe”, or

• By sending us an email at support@grasplet.com

We’ll always aim to send only relevant and useful updates, and we won’t share your email with third parties for marketing.

 

5. Who We Share Your Data With

We only share your personal information when absolutely necessary:

• Trusted service providers who help us operate (e.g., hosting, payments, analytics)

• Carriers and platform providers for connectivity delivery and support

• Legal authorities if required to comply with laws or protect rights

• Aggregated or de-identified data with partners for service improvement

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We never sell your personal information to third parties.

 

6. How We Keep Your Data Secure

We use industry-standard safeguards to protect your data, including encryption, secure servers, and restricted access. However, no system is 100% secure, so we cannot guarantee absolute protection.

 

7. How Long Do We Keep Your Data

We retain your personal information only as long as necessary to:

• Provide services

• Meet legal or regulatory obligations

• Resolve disputes

• Enforce our terms

Once it’s no longer needed, we securely delete or anonymise it.

 

8. Your Rights

You have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request the deletion of your data

• Object to or restrict processing in certain circumstances

• Receive a copy of your data in a portable format

To exercise any of these rights, contact us at support@grasplet.com.

 

9. Children’s Privacy

Our services are not designed for or knowingly offered to individuals under 16 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

 

10. Changes to This Policy

We may occasionally update this Privacy Policy to reflect changes in our services or regulations. When we do, we’ll post the updated version on our website and update the “Last Updated” date above. We recommend reviewing it regularly.

 

11. Contact Us

If you have any questions, feedback, or concerns about this Privacy Policy or your data:

Email: support@grasplet.com
Website: www.grasplet.com